Automation Should Not Eliminate
Manual Steps. Yes, You Heard Right.

There is no doubt that automation speeds things up – and improves the quality of the overall outcome.

Depending on what you read, automation can improve workflows by as much as 60 and even 90 percent by eliminating manual steps and integrating disparate processes.

But automation does not eliminate all the manual procedures – it can’t. Rather it aligns the need for human intervention at the time it’s really required.

Without automation, companies often find they are spending an inordinate amount of time and resources to find errors.  And in the big scheme, these errors – once found – represent a small percentage of the overall process. Automation aligns the effort required to fix the problem with, well the problem!

Automation can identify exceptions, then apply logic on how they should be handled essentially delivering them for resolution to the right person at the right time. Instead of someone discovering problems using manual steps, automation does the work and sends an alert so they can step in and get things back on track.

Good automation does not eliminate 100 percent of the manual processes, but it does identify 100 percent of the problems, revealing when manual steps are required.