Are Your Clients Paying 100%
of Project Expenses?
Are You Sure?

Professional services organizations of all kinds bill back most – if not all – project-related expense to their clients. The project ends and the client receives an invoice with services hours and fees plus the billable expenses with the required backup documentation.

The goal is that project-related expenses are a wash. The money gets spent in advance and during the project then everything settles-up at the end. Right?

Surprise. Surprise.  Clients Often Owe 15% to 35% More.

It’s not their fault. Clients are happy to pay for their project expenses so long as the backup
documentation is accurate and thorough.

• Project name? Check.
• Project allocation amount? Check.
• Receipt images? Check.
• Employee name? Check.

From the client’s perspective, the backup documentation represents the total billable expenses for that project. It’s essentially their source of truth for the project.

• Missing expenses? Not their problem.
• No receipt images? Might be a deal breaker for reimbursement.
• Missing employee names? Listing ‘who spent what’ may be non-negotiable.

No Surprise? The Time and Effort to Recoup Expenses.

Services organization go to great lengths to get this money back. Every dollar spent and not reimbursed erodes the profitability of the project and ultimately the business.

• Extract project names from multiple expense reports. Ouch.
• Collect receipts and fire up the copier. Yikes.
• Manually assemble all of the above. No thanks.
• Manager-level review and audit. Pricey!

It’s an expensive and time-consuming process to get it right. Missing expenses go easily undiscovered in a manual process. And on that note, how can you be sure the data you have is correct?

Now – About That 100% Again. You Don’t Know What You Don’t Know.

For services companies, it’s well worth it to consider automation from spend reporting through
to client billing. The ideal start for the source of truth is the expense report or payment request.
The guarantee of 100% bill back is connecting to that data, automating the process, and sending
the bill electronically.

Remember. Your Clients are Happy to Pay 100% of the Bill. 

All you need to do is send it.